Privacy Policy
Buildlogic Construction Consultancy — Privacy Policy
1. Introduction
Buildlogic Construction Consultancy is committed to protecting the privacy of our clients, website users, consultants, suppliers and others who interact with our business. This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our consultancy services, website, communications and business operations across Dubai, Abu Dhabi and Australia. By using our website, contacting us, engaging our services or providing information to us, you acknowledge that we may collect and handle your personal information in accordance with this policy.
2. Who We Are
Buildlogic Construction Consultancy provides specialist construction consultancy services, including building envelope diagnostics, water ingress investigations, waterproofing consultancy, façade reviews, remedial strategy, quality assurance inspections, technical reporting and asset protection advice.In this policy, "Buildlogic", "we", "our" and "us" refer to Buildlogic Construction Consultancy and any related entities, representatives, consultants or authorised personnel involved in delivering our services.
3. Information We May Collect
We collect personal information that is reasonably necessary for our operations and the delivery of our services. This may include your name, position and company details; contact details such as phone number, email address and business address; information submitted through our website contact or enquiry forms; project information provided by clients, consultants, builders, facility managers or asset owners; site access details, meeting records and correspondence; billing, payment and account information; information contained in reports, photographs, inspection records, drawings or technical documents relevant to a project; and website usage data such as IP address, browser type, device information and pages visited.
We generally collect business-related information. However, some information may identify an individual and will be treated as personal information where required by applicable privacy laws.
4. How We Collect Information
We may collect personal information directly from you when you visit or use our website, submit an enquiry, email, call or message us, request a quotation or proposal, engage us for consultancy services, attend a meeting, inspection or site visit, provide project documents, or interact with us through social media or online platforms.
We may also collect information from third parties where it is relevant to our services, including builders, developers, facility managers, strata managers, owners' corporations, consultants, contractors, insurers, lawyers, engineers and other parties involved in a project.
5. Why We Collect and Use Personal Information
We use personal information to operate our business and deliver our consultancy services. This may include responding to enquiries; preparing proposals, quotations and fee submissions; providing consultancy services; conducting inspections, assessments and investigations; preparing reports, scopes of work, recommendations and technical advice; communicating with clients, consultants, contractors and project stakeholders; managing project records and correspondence; arranging meetings, site access and inspections; issuing invoices and managing accounts; improving our website and services; maintaining records for legal, insurance, compliance and administrative purposes; sending relevant business communications where permitted; and protecting our legal rights and professional responsibilities. We will only use personal information for the purpose for which it was collected, or for a related purpose you would reasonably expect, unless the law requires or permits otherwise.
6. Project Information and Technical Documents
In delivering our services, we may receive or create project documents including reports, photographs, drawings, inspection records, defect schedules, technical notes and correspondence. These may contain personal information where individuals are named, identified or shown in photographs. We handle this information carefully and use it only for legitimate project, reporting, contractual, legal or professional purposes. Clients and stakeholders should avoid including unnecessary personal information in project documents unless it is relevant to the services requested.
7. Website and Cookies
Our website may collect limited technical information when you visit, including your IP address, browser type, device information, referring pages, pages visited, and the time and date of your visit.
We may use cookies or similar technologies to improve website functionality, understand traffic and enhance your experience. You can usually adjust your browser settings to refuse cookies or to alert you when they are used, though some parts of the website may not function properly if cookies are disabled.
8. Disclosure of Personal Information
We may disclose personal information where reasonably necessary for our operations or service delivery. This may include disclosure to our employees, directors, contractors and authorised representatives; external consultants, engineers, contractors or technical specialists involved in a project; builders, developers, facility managers, asset owners and other stakeholders; legal, insurance, accounting and professional advisers; IT, cloud storage, website and business software providers; and government authorities, regulators or courts where required by law. We do not sell personal information to third parties.
9. Overseas Disclosure and Cross-Border Work
Buildlogic operates across Dubai, Abu Dhabi and Australia, so personal information may be accessed, stored or processed in more than one country, depending on the project, the location of the client, our systems and the parties involved.
Where personal information is transferred or accessed across borders, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy and data protection obligations.
10. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures may include secure digital storage, password protection, restricted access to project files, secure business systems, staff confidentiality practices and other reasonable administrative and technical safeguards.
No method of electronic storage or transmission is completely secure, but we take privacy and confidentiality seriously and maintain safeguards appropriate to the information we handle.
11. Retention of Information
We retain personal information and project records for as long as reasonably necessary for the purposes for which they were collected, including service delivery, legal obligations, insurance, dispute management, accounting and business administration.
When information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate and lawful.
12. Accessing and Correcting Your Information
You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding. In some cases we may decline access or correction where the law permits, including where the information relates to legal proceedings, confidential commercial information, project records or the rights of another person.
13. Your Privacy Rights
Depending on the laws that apply to you and where your information is handled, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of certain information, object to or restrict certain processing, withdraw consent where it has been relied upon, and raise a complaint about how your information has been handled.
We will consider all privacy requests in accordance with applicable laws and our professional obligations.
14. Direct Marketing
We may occasionally send business updates, service information or professional communications to clients and contacts where permitted by law. You may unsubscribe at any time by contacting us or using the unsubscribe option where available. We will not send marketing communications where you have opted out.
15. Third-Party Websites
Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices, security or content. Please review the privacy policy of any third-party website before providing personal information.
16. Confidentiality
Beyond our privacy obligations, Buildlogic recognises the importance of confidentiality in construction, defect investigation, remedial consulting and technical reporting. We treat client information, project documents, inspection records and commercially sensitive material with care, and use it only for legitimate business, project and professional purposes.
17. Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below. We will review your complaint and aim to respond within a reasonable timeframe, and may request further information so we can investigate properly.
If you are not satisfied with our response, you may refer your complaint to the relevant privacy or data protection authority in the jurisdiction that applies to you.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, website, legal obligations or privacy practices. The updated version will be published on our website with a revised effective date. We encourage you to review this policy periodically.
19. Contact Us
If you have any questions about this policy or wish to make a privacy request, please contact us at:
Buildlogic Construction Consultancy Email: admin@buildlogic.org Phone: +971 58 621 2288
